Orders
How do I check/track my order status?
Navigate to our ‘Order Tracking’ page, enter your order ID and the email address used during the checkout process, and click ‘Track’ to view the current status of your order.
How do I place an order?
Simply browse our product categories, select the items you wish to purchase, add them to your cart, and proceed to checkout. If you have an account, you can log in for a faster checkout experience.
Can I modify or cancel my order once it's been placed?
For any changes or cancellations, please contact our customer service at your earliest convenience. However, be aware that we might not be able to make modifications once an order has started the shipping process.
Shipping & Returns
How long will it take for my order to arrive?
Orders typically get processed and dispatched within 2-3 business days. Delivery times within India can vary but generally take between 3-7 business days.
Do you offer international shipping?
Yes! While we currently deliver primarily within India, we’re excited to announce that we’ll be offering international shipping soon. Stay tuned for updates on this expansion to serve our global clientele.
How do I make a return or exchange?
Please visit our ‘Returns and Refunds’ section for detailed information on returning or exchanging items.
Help & Support
Below are some of are common questions about orders
What if an item is out of stock?
We frequently restock our items. If a product is currently unavailable, you have the option to request a notification for when it returns to our inventory.
Is my payment information secure?
Yes, your payment information is absolutely secure with us. We take the utmost care to protect your sensitive data. Our website (or application) employs state-of-the-art encryption technology to ensure that your payment details, such as credit card numbers or other financial information, are transmitted securely. We also adhere to strict security protocols and industry standards to safeguard your information from unauthorized access or misuse. Rest assured that your payment information is handled with the highest level of security and confidentiality. If you have any specific security concerns or questions, please feel free to reach out to our customer support team for more details. Your trust and security are our top priorities.
How will I know if my payment has been received?
Once your payment has been successfully processed, you will receive an email confirmation. This email will serve as your receipt and include details of your payment, such as the transaction ID and the amount paid. If you do not receive an email confirmation within a reasonable timeframe after making your payment, please check your spam or junk folder. If you still cannot find the confirmation email, don’t hesitate to contact our customer support team, and they will be happy to assist you in confirming your payment status.
What payment methods do you accept?
We offer multiple payment methods for your convenience. Currently, we accept payments through Razorpay and PhonePe PG payment gateways. You can use major credit cards, debit cards, net banking, and other commonly used electronic payment methods to complete your transactions securely and easily. If you have any specific payment-related questions or concerns, please feel free to reach out to our customer support team for assistance.
How can I create an account?
Click on the ‘Register’ or ‘Sign Up’ button on our website and follow the prompts to set up your account.
What if I forget my password?
Simply use the ‘Forgot Password’ feature on the login page. After entering your registered email, we’ll guide you through the password reset process.
How can I contact customer service?
We’re always eager to assist! Reach out to us via email at info@autobacsindia.com or phone at +919895050257.
