Job description
Key Responsibilities
- Technical Support: Provide troubleshooting assistance for hardware and software issues, including diagnosing faults, resolving network problems, and installing/configuring systems.
- Customer Interaction: Communicate effectively with customers via phone, email, and chat to understand their technical issues and provide timely solutions.
- Website Maintenance: Monitor website performance, perform regular updates, and ensure that all features are functioning correctly.
- Documentation: Create and maintain procedural documentation, FAQs, and knowledge base articles to enhance user support resources.
- Incident Management: Manage the end-to-end resolution of technical incidents, ensuring timely follow-up with users until issues are resolved.
- User Training: Conduct training sessions for users on new applications or features to enhance their understanding and usage of the company’s technology.
- Collaboration: Work closely with other IT staff to escalate complex issues and contribute to team objectives.
Qualifications
- Education: A degree in Computer Science, Information Technology, or a related field is preferred.
- Experience: Prior experience in technical support or a similar role is advantageous; familiarity with web technologies is a plus.
- Skills:
- Proficiency in troubleshooting hardware/software issues.
- Strong communication skills, both written and verbal.
- Ability to manage multiple cases simultaneously while maintaining attention to detail.
- Knowledge of network configurations, VPNs, and remote desktop applications.
Job Type: Full-time
Pay: ₹15,000.00 – ₹25,000.00 per month
Schedule:
- Day shift
Experience:
- total work: 2 years (Preferred)
Work Location: In person
